Terms of sale

Citizen Fire SARL, share capital of €113,580
SIRET 53406979400012 RCS PARIS
Head office: 13 Rue Charles Lecocq 75015 Paris

Date of last update: Dec 2020


These conditions govern the sales by the company CITIZEN FIRE of fireplace and barbecue products and accessories under the SMART AND GREEN brand.


The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order).

Packing and shipping costs are listed separately.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company CITIZEN FIRE. They will be at your expense and are your sole responsibility, both in terms of declaration and payment to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in euros.

Citizen fire reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

The products remain the property of Citizen Fire until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.


You can order:
– On the Internet: https://www.smartandgreen-labuche.fr

The contractual information is presented in French and will be confirmed at the latest when your order is validated.

Citizen Fire reserves the right not to register a payment and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.


Any order appearing on the site https://www.smartandgreen-labuche.fr/ implies full and complete adherence to these General Conditions, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare to have full knowledge of it.

The order confirmation will constitute signature and acceptance of the operations carried out.


The fact of validating your order implies for you the obligation to pay the price indicated.

Payment for your purchases is made by credit card using the secure Stripe system.

The card is debited when the order is placed. In the event of split deliveries, only the products shipped are debited.


In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions).

In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs are your responsibility.

In the event of exercise of the right of withdrawal, the company Citizen Fire will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order.


Our products are offered as long as they are visible on the site https://www.smartandgreen-labuche.fr and within the limits of available stocks.

In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically canceled and can be refunded if you wish.

In addition, the website https://www.smartandgreen-labuche.fr is intended to sell its products to individuals. Therefore, for orders of more than 10 identical items and for professionals, please contact us for a quote.


The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In the event of a delay in shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.

In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Code of
the consumption.

In the event of delivery by a carrier, the company Citizen Fire cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.


All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.

All complaints, requests for exchange or refund must be made by email within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the price invoiced and the return costs will be reimbursed to you on presentation of the supporting documents.


The products offered comply with the French legislation in force. Citizen Fire cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.

Furthermore, Citizen Fire cannot be held liable for damages resulting from improper use of the purchased product.

Finally, Citizen Fire cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.


The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.


All elements of the https://www.smartandgreen-labuche.fr website are and remain the exclusive intellectual property of Citizen Fire. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Citizen Fire.

The Smart and Green products and brand are protected; no one is authorized to use them for any copy or counterfeit.

The sale of Smart and Green products is reserved for Citizen Fire and its partners; any form of resale must be validated by prior authorization from Citizen Fire.


Citizen Fire reserves the right to collect personal information and personal data about you.

They are necessary for the management of your order, as well as the improvement of the services and information that we send you.

They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, and the General Data Protection Regulations (GDPR) applicable since May 25, 2018, you have the right to access, rectify and oppose personal information and personal data. personal data concerning you, directly on the website.


Citizen Fire will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

Citizen Fire's computerized registers will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.