Shipping policy
Our products are delivered in France and Belgium.
The products are delivered to the delivery address indicated during the orderprocess, within the time indicated on the order validation page.
In the event of a delay in shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.
In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Code of
the consumption.
In the event of delivery by a carrier, the company Citizen Fire cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.
The products are delivered to the delivery address indicated during the orderprocess, within the time indicated on the order validation page.
In the event of a delay in shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.
In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Code of
the consumption.
In the event of delivery by a carrier, the company Citizen Fire cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.
When will my order be shipped?
Our shipping times are as follows:
- For any order placed Monday to Friday before 4 p.m., the order will be shipped the same day.
- For any order placed from Monday to Thursday after 4 p.m., the order will be dispatched the following day.
- For any order placed from Friday after 4 p.m. to Sunday evening, the order will be shipped the following Monday.
- For any order placed on public holidays, the order will be dispatched the following working day.
How much are the shipping costs?
Shipping costs vary according to the total weight of your order.
For information, a box of firelighters weighs 0.505 kg.
We offer you 2 delivery options in France and Belgium
Please contact us at bonjour@smartandgreen.bio if you wish to order more than 30Kg.
Delivery to a relay point via Mondial Relay
| Weight | France | Belgium |
| 0 kg - 0,5 kg | 4,55 € | 4,60 € |
| 0,501 kg - 1 kg | 5,35 € | 5,40 € |
| 1,01 kg - 2 kg | 6,40 € | 6,70 € |
| 2,01 kg - 3 kg | 9,90 € | 7,00 € |
| 3,01 kg - 4 kg | 9,90 € | 7,90 € |
| 4,01 kg - 5 kg | 9,90 € | 10,30 € |
| 5,01 kg - 7 kg | 13,80 € | 12,50 € |
| 7,01 kg - 10 kg | 13,80 € | 14,30 € |
| 10,01 kg - 15 kg | 18,30 € | 18,90 € |
| 15,01 kg - 20 kg | 26,90 € | 23,80 € |
| 20,01 kg - 30 kg | 26,90 € | 29,50 € |
Home delivery
| Weight | France | Belgium |
| 0 kg - 0,5 kg | 6,55 € | 13,10 € |
| 0,501 kg - 1 kg | 8,10 € | 16,20 € |
| 1,01 kg - 2 kg | 9,35 € | 18,35 € |
| 2,01 kg - 5 kg | 14,35 € | 23,45 € |
| 5,01 kg - 10 kg | 20,85 € | 38,70 € |
| 10,01 kg - 15 kg | 26,40 € | 56,90 € |
| 15,01 kg - 24 kg | 32,70 € | 73,65 € |
| 24,01 kg - 30 kg | 45,00€ | 73,65 |